Privacy Policy

This Privacy Policy explains how FilePaw ("we", "us") collects, uses, and protects information when you use our website and services. By using FilePaw, you acknowledge you have read and understood this policy.

FilePaw does not sell your personal information.

1) File Privacy and Sharing

Files uploaded to FilePaw are set to private by default. Your files are not publicly listed. Your files may become accessible to others only if you choose to:

• Share a download link with someone, or
• Change the file or folder visibility setting to public.

If you share a link, anyone with that link may be able to access the content (subject to any access controls you enable and our service limits).

2) Who We Are (Data Controller)

For purposes of the EU/UK General Data Protection Regulation (GDPR), FilePaw is the “data controller” of personal data processed through this service. If you have questions or requests regarding your personal data, please contact us via Support.

3) Information We Collect

Depending on how you use the service, we may collect:

• Device and usage data: IP address, browser type, operating system, device identifiers, referring/exit pages, and activity on the site (such as page views, clicks, upload/download events, and timestamps).
• Cookies and similar technologies: Cookies, pixels, and local storage used for site functionality, security, analytics, and advertising.
• Account information: Username/login, email address, and any other information you choose to provide (for example, in support tickets).
• Files and metadata: Files you upload and information associated with them (such as filename, size, upload time, and file settings like public/private). We also log download activity for performance, security, and anti-fraud purposes.
• Support communications: Information you provide when contacting support or submitting a ticket (including DMCA requests).

4) How We Use Information

We use information we collect for purposes including:

• Providing, operating, maintaining, and improving the service.
• Account creation, login, customer support, and requested communications.
• Security, fraud prevention, anti-abuse enforcement, and protecting our users and systems.
• Analytics and site metrics to understand usage and improve performance and user experience.
• Advertising and ad measurement (including serving ads through third-party partners such as Google AdSense).
• Complying with legal obligations and responding to lawful requests (including DMCA notices submitted via our support system).

5) Legal Bases for Processing (GDPR)

Where GDPR applies, we process personal data under one or more of the following legal bases, as appropriate:

• Contract: to provide the services you request (for example hosting files, delivering downloads, and account features).
• Legitimate interests: to secure and improve the service, prevent fraud/abuse, and maintain reliable operations (balanced against your rights).
• Consent: for certain cookies/technologies and, where required, ad personalization.
• Legal obligation: to comply with applicable laws and lawful requests.

6) Advertising, Google AdSense, and Cookies

We may display advertisements through third-party advertising networks, including Google AdSense. These partners may use cookies or similar technologies to serve ads, limit ad frequency, measure effectiveness, and personalize ads where permitted by law.

You can control cookies through your browser settings and, where available, manage ad personalization through Google’s ad settings. Note: disabling cookies may affect certain site features.

7) When We Share Information

We do not sell your personal information. We only share limited information in the following situations:

• Service providers: We use vendors to operate the service (for example hosting/storage, security, analytics, email delivery, and support tools). They process information only to provide services to us.
• Advertising partners: Advertising networks (such as Google AdSense) may process cookies and related data to serve and measure ads as described above.
• Legal and safety: We may disclose information if required by law or to protect the rights, safety, and security of FilePaw, our users, or others.

8) Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, including to provide the service, enforce our policies, resolve disputes, prevent fraud, and comply with legal obligations.

You may request deletion of your account and associated personal data by submitting a request through our support system at https://filepaw.com/tickets/create. Some data may be retained for a limited time where required for legal compliance, security, fraud prevention, or dispute resolution.

9) International Processing

Our service providers may process information in different countries depending on where their infrastructure is located. Where GDPR applies, we rely on appropriate safeguards for such processing when required.

10) Security

We take reasonable measures to protect information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11) Your Rights (GDPR)

Where GDPR applies, you may have the right to access, correct, delete, restrict, object to certain processing, and request portability of your personal data, and to withdraw consent where processing is based on consent. You may also lodge a complaint with your local data protection authority.

You may update or correct certain account information through your account settings. To exercise GDPR rights (including deletion requests), please submit a request via our support system at https://filepaw.com/tickets/create.

12) Children’s Privacy

FilePaw is not intended for children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal data, please contact us so we can take appropriate action.

13) Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the service after changes become effective constitutes acceptance of the updated policy.